What Our 12-Month/12,000-Mile Warranty Covers
Our warranty covers both parts and labor on qualifying repairs performed at our shop. This means that if a covered repair fails within 12 months or 12,000 miles of the original service date, Grote Automotive will repair the issue at no additional cost to you. Whether you came in for a brake job, an engine repair, or a suspension service, your repair is protected under this warranty for the duration of the coverage period.
How the Warranty Period Works
The 12-month or 12,000-mile warranty begins on the date your repair is completed and remains in effect until either 12 months have passed or you’ve driven 12,000 miles — whichever milestone you reach first. This dual-condition structure ensures that both frequent drivers and those who drive fewer miles each year receive meaningful coverage for the repairs made to their vehicles.
OEM-Quality Parts Backed by Confidence
One reason we’re able to offer this level of warranty coverage is our commitment to using quality OEM or equivalent parts on every repair. Using substandard parts would compromise both the quality of the repair and our ability to stand behind our work. By sourcing reliable components, we ensure that the repairs we complete are built to last — and that our warranty is something we’re proud to offer rather than just obligated to provide.
How to Make a Warranty Claim
Making a warranty claim at Grote Automotive is straightforward. If you experience an issue related to a covered repair within the warranty period, simply contact our team at (260) 297-5450 or stop by our shop at 1620 N Coliseum Blvd, Fort Wayne, IN 46805 during business hours. Our service advisors will review your original repair order, assess the concern, and schedule a time to inspect and address the issue promptly. We want the process to be as easy and stress-free as possible for you.
Convenient Hours to Serve You
We understand that your schedule doesn’t always align perfectly with shop hours, which is why we offer flexible appointment times throughout the week. Our shop is open Mon & Fri: 8AM – 5PM
Tues – Thu: 8AM – 6PM, giving you multiple options to bring your vehicle in for a warranty inspection or any other service needs. If you’re unsure whether your repair is covered or have questions about your warranty, our team is always happy to clarify.
Why Our Warranty Sets Us Apart
Not every auto repair shop offers a comprehensive in-house warranty, and even fewer stand behind it with the same level of transparency and accountability we do. At Grote Automotive, our warranty isn’t just a policy — it’s a reflection of the pride our ASE-certified technicians take in their work. Every repair that leaves our shop is one we’re confident enough in to back with real, meaningful coverage that protects you on the road.
